Novice Guide

Abnormal transaction FAQ

Network delays, network failures, computer failures, quoting errors, or quotation system vulnerabilities may result in quotations on the trading platform that do not accurately reflect real-time market prices. In order to protect the fairness of online transactions and the interests of customers, JoJo does not accept any use of operating platform vulnerabilities or failures to place orders, but also strongly refuses to allow customers to exploit software vulnerabilities through third-party software (ie "plug-in software"). The act of placing an order.

JoJo summarizes the past abnormal trading conditions and the actual needs of normal customer transactions to develop the following definition of abnormal trading:

1. When the customer withdraws the money, we will review all the transactions of the customer's last withdrawal (the first time the deposit is made from the account opening) to the current withdrawal. According to the transaction volume, when there is a 50% trading volume in the transaction order When the time is less than 5 minutes, we will conduct further review of this account, and the review time needs to be extended by 3 hours;

2. When 30% of the trading volume in the trading list suspected of abnormal trading is less than 2 minutes, the account is defined as an abnormal transaction;

3. When 30% of the trading orders in the suspected abnormal trading order belong to the hedging lock order established within 2 minutes, the account is defined as an abnormal transaction.

JoJo's handling of abnormal transactions:

1. The loss of the transaction order within the audit period reaches 10% or more of the transaction principal, and no treatment is given, and the customer's withdrawal amount is issued to the customer;

2. If the loss of the transaction slip in the audit period is less than 10% of the transaction principal, 10% of the deposit amount will be charged as the cost of the abnormal transaction, and the balance will be distributed to the customer;

3. If the transaction order in the audit period is profitable, all profits will be deducted and 10% of the deposit amount will be charged as the cost of the abnormal transaction, and the balance will be issued to the customer.

JoJo Note:

The above does not represent the definition of all abnormal transactions. For accounts with suspected abnormal transactions other than those defined above, the company may list it as a frozen list after further review. The review time needs to be extended by 90 working days. The final interpretation rights are reserved.